While USSD ticketing is generally reliable for quick and easy purchases, there may be times when you don't receive a payment prompt. If this occurs, here are some troubleshooting steps you can take:
Check Mobile Money Balance Including Booking Fee: It's important to ensure that you have sufficient funds in your mobile money account to cover both the ticket price and the associated booking fees. Check our page on booking fees and charges for detailed information.
Network Issues: Network glitches or temporary service outages could be the reason the payment prompt isn't appearing. Waiting a bit and retrying usually resolves this.
App or Browser Cache: If you are using an app or web browser to initiate the USSD ticket purchase, cache glitches could interfere. Clearing your cache might resolve this issue.
Contact Customer Support: If you've tried all these steps and still face issues, our customer support team is ready to assist you.
By understanding these points, you'll be better prepared for a successful USSD ticket purchase.